Refund Policy

Open / Public Training Courses

Asset Training Academy reserves the right to make changes to its events at any time with regards to dates, timings and venue.

There could potentially be a number of reasons why the course may not be able to go ahead as originally scheduled, but we will always give you the option to transfer onto a course on a different date. If this is not suitable for you, you will be offered a full refund on the payment received.

Payment

Payment for our public/open courses must be received in full before delegates can attend the course or receive the course Joining Instructions. Payment can be made online via our website by credit or debit card. Alternatively, we are able to email across an invoice which provides a secure link enabling you to pay via debit or credit card. If you work for a public sector organisation, we will accept a PO number in order to secure your booking.

Course Refund Policy

With regards to the bookings we receive in relation to both our Public / Open Courses, and also our In-Company training, we recognise that there are times when people need to cancel or change dates at the last minute due to a variety of different reasons.

As a company we consistently do our best to offer our customers and clients as much flexibility as possible with regards to accessing our services, and will endeavour to change dates and swap people onto alternative courses where we can. However, there are times when this is not possible if tutors, venues, catering, etc have already been booked, such as in the case of Public/Open courses, or in the case of In-Company training where dates have been secured in the diary for a period of time, which has resulted in other requests for training being declined.

We must try to ensure that all parties concerned, where possible, are not disadvantaged through loss of earnings, and have therefore introduced the following policy with regards to bookings made with us.

Public / Open Courses

Cancellation Terms

• 11 to 28 working days before a course 50% of course fee
• 1 to 10 working days before a course 100% of course fee

It is possible to substitute a delegate up to the commencement of the course without incurring a penalty. However, we must be notified in writing by email of the name of the new delegate as soon as the substitution has been decided.

Please note that the above cancellation charges will apply for all circumstances, including those due to illness, difficulty in transport arrangements, strike action on public transport and adverse weather conditions.

In-House Training

For training that is delivered on a client's site, the following cancellation terms apply:

• 30 or more days before the training date No penalty
• 16 to 29 days before the training date 50% of training fee
• 15 days or fewer before the training date 100% of training fee

Force Majeure

Where a course cannot be delivered as a result of events outside the reasonable control of either party — including but not limited to government restrictions, pandemic, severe weather affecting venue access, or trainer illness with no available substitute — Asset Training Academy will offer a transfer to the next available date or, where this is not possible, a full refund.

e-Learning Courses

Where a student purchases a course but then has a change of mind, we offer a full 30-day money-back guarantee. We will offer a full "no questions asked" refund within 30 days of purchase, so long as the course has not been accessed.

How to Request a Refund

Email info@assettrainingacademy.com with your name, course name, course date and booking reference. We will acknowledge within 2 working days and confirm next steps. Refunds, where applicable, will be processed within 14 working days of cancellation confirmation, to the original payment method.

Any personal information collected as part of a refund request will be processed in accordance with our Privacy Policy.

Statutory Rights

Nothing in this policy affects your statutory rights as a consumer where they apply. For business-to-business bookings, the terms above represent the full agreement between Asset Training Academy and the client.