All Public Training Courses

Leadership & Management

6 courses · From £375 +VAT

Management Skills Course

CPD Accredited1 Day

The essential management toolkit for new and developing managers.

What You'll Learn:

Delegation and empowerment
Motivating your team
Managing performance
Difficult conversations

Essential Leadership Skills

CPD Accredited2 Days

Our flagship 2-day programme developing confident, inspiring leaders.

What You'll Learn:

Leadership vision and strategy
Inspiring and influencing others
Leading change effectively
Building high-performing teams

1 Day Advanced Leadership Skills

CPD Accredited1 Day

For experienced leaders ready to take their impact to the next level.

What You'll Learn:

Strategic leadership thinking
Executive presence
Leading through ambiguity
Organisational influence

1 Day Managing Change

CPD Accredited1 Day

Lead your team successfully through organisational change and transformation.

What You'll Learn:

Change models and frameworks
Overcoming resistance
Communicating change
Sustaining new behaviours

2 Day Women in Leadership

Special Event

2 Days

Empowering women to step into leadership with confidence and impact.

What You'll Learn:

Personal leadership brand
Overcoming imposter syndrome
Influencing at senior level
Career advancement strategies

2 Day Influencing, Negotiation & Persuasion

CPD Accredited2 Days

Master the art of ethical influence, persuasion and negotiation in any situation.

What You'll Learn:

Psychology of influence
Negotiation strategies
Persuasive communication
Win-win outcomes

Free for managers

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Business Skills, IT & Personal Development

17 courses · From £375 +VAT

Presentation Skills

CPD Accredited1 Day

Overcome presentation anxiety and deliver impactful presentations with confidence.

What You'll Learn:

Structuring compelling presentations
Managing nerves and anxiety
Engaging your audience effectively
Body language and vocal techniques

Time Management

CPD Accredited1 Day

Learn proven strategies to manage time effectively and boost productivity.

What You'll Learn:

Priority management techniques
Overcoming procrastination
Effective planning and scheduling
Managing interruptions

1 Day Effective Communication Skills

CPD Accredited1 Day

Master the art of clear communication in the workplace.

What You'll Learn:

Active listening techniques
Clear and concise messaging
Adapting communication styles
Managing difficult conversations

2 Day Train The Trainer Course

CPD Accredited2 Days

Become a confident and effective trainer.

What You'll Learn:

Designing effective training programmes
Engaging delivery techniques
Managing different learning styles
Evaluation and feedback methods

Confidence & Assertiveness

CPD Accredited1 Day

Build confidence and develop assertiveness to communicate effectively.

What You'll Learn:

Building self-confidence
Assertive communication techniques
Setting boundaries effectively
Handling conflict assertively

1 Day Conflict Resolution & Difficult Conversations

CPD Accredited1 Day

Resolve workplace conflict and handle difficult conversations with confidence using proven frameworks and practical techniques.

What You'll Learn:

Conflict resolution models and frameworks
Structuring and delivering difficult conversations
Managing difficult behaviour and de-escalation
Assertive communication and setting boundaries

Introduction to Microsoft Copilot

CPD Accredited1 Day

Leverage Microsoft Copilot to enhance productivity across Microsoft 365 applications.

What You'll Learn:

Getting started with Copilot
Copilot in Microsoft 365 Apps
Prompt engineering basics
Best practices and tips

Microsoft Power BI Introduction

CPD Accredited1 Day

Transform data into compelling visual insights with Power BI dashboards.

What You'll Learn:

Power BI interface and basics
Data importing and transformation
Creating visualisations and dashboards
DAX formulas and calculations

Excel — Introduction

CPD Accredited1 Day

Learn Excel fundamentals — perfect for beginners.

What You'll Learn:

Excel interface and navigation
Basic formulas and functions
Formatting and cell management
Creating simple charts

Excel — Intermediate

CPD Accredited1 Day

Take Excel skills to the next level with advanced functions and data analysis.

What You'll Learn:

VLOOKUP and INDEX-MATCH functions
PivotTables and data analysis
Conditional formatting
Advanced charting techniques

Excel — Advanced

CPD Accredited1 Day

Master complex Excel features including macros and advanced formulas.

What You'll Learn:

Complex formulas and array functions
Macros and VBA basics
Advanced data analysis tools
Dashboard creation

PowerPoint — Introduction

CPD Accredited1 Day

Create professional presentations with PowerPoint essentials.

What You'll Learn:

PowerPoint interface and basics
Creating and formatting slides
Adding images and graphics
Basic animations and transitions

PowerPoint — Intermediate

CPD Accredited1 Day

Enhance presentations with advanced design and multimedia elements.

What You'll Learn:

Advanced slide design principles
Custom animations and transitions
Embedding multimedia
Master slides and templates

PowerPoint — Advanced

CPD Accredited1 Day

Master professional-grade presentations with advanced features.

What You'll Learn:

Complex animations and triggers
Interactive presentations
Advanced graphics and SmartArt
Presentation automation

Word — Introduction

CPD Accredited1 Day

Master Word basics for creating professional documents.

What You'll Learn:

Word interface and navigation
Text formatting and styles
Tables and graphics
Document templates

Word — Intermediate

CPD Accredited1 Day

Advanced formatting, collaboration, and automation features.

What You'll Learn:

Advanced styles and formatting
Table of contents and indexing
Mail merge functionality
Track changes and comments

Word — Advanced

CPD Accredited1 Day

Become a Word expert with advanced automation and document production.

What You'll Learn:

Macros and automation
Complex document structures
Forms and content controls
Master documents

Sales, Marketing & Customer Services

6 courses · From £375 +VAT

1 Day Essential Sales Skills

CPD Accredited1 Day

Develop the skills and confidence to sell more effectively and consistently.

What You'll Learn:

Consultative selling techniques
Handling objections
Closing with confidence
Building long-term relationships

1 Day Key Account Management

CPD Accredited1 Day

Protect and grow your most valuable client relationships.

What You'll Learn:

Account planning strategies
Growing existing accounts
Stakeholder management
Retention and loyalty

Customer Service Excellence

CPD Accredited1 Day

Deliver service that retains customers and builds your reputation.

What You'll Learn:

Understanding customer needs
Handling complaints effectively
Exceeding expectations
Telephone and digital skills

1 Day Telesales

CPD Accredited1 Day

Convert more calls into sales with proven telephone selling techniques.

What You'll Learn:

Opening calls with impact
Qualifying prospects quickly
Overcoming phone objections
Closing over the phone

1 Day Getting Appointments Over the Phone

CPD Accredited1 Day

Fill your diary with quality appointments using effective cold calling techniques.

What You'll Learn:

Cold calling with confidence
Getting past gatekeepers
Creating compelling openers
Handling initial objections

1 Day Your Marketing Roadmap

New

CPD Accredited1 Day

A practical workshop for small business owners to build a clear, achievable marketing plan.

What You'll Learn:

Defining your ideal customer
Choosing the right marketing channels
Setting realistic goals and budgets
Building a 12-month action plan

Secretarial & Business Administration

5 courses · From £375 +VAT

1 Day Effective Minute Taking

Certificate Included1 Day

Produce accurate, professional minutes with confidence and speed.

What You'll Learn:

Structure and layout of minutes
Active listening techniques
Note-taking strategies
Dealing with complex meetings

1 Day Essential Business Administration

Certificate Included1 Day

Build a solid foundation of business admin skills for any professional environment.

What You'll Learn:

Office systems and procedures
Communication and correspondence
Time and diary management
Professional workplace standards

1 Day Virtual Assistant (VA)

Certificate Included1 Day

Launch or grow your virtual assistant career with the skills clients demand.

What You'll Learn:

VA business essentials
Remote working tools
Client management
Managing multiple clients

2 Day Secretary / PA

Certificate Included2 Days

The comprehensive 2-day programme for aspiring and practising PAs and secretaries.

What You'll Learn:

Advanced communication skills
Executive support excellence
Diary and inbox management
Presentation and report writing

1 Day Professional Reception Skills

Certificate Included1 Day

Create outstanding first impressions and represent your organisation with professionalism, confidence and warmth.

What You'll Learn:

Professional telephone and front-desk manner
Handling visitors, queries and complaints
Communication and interpersonal skills
Organisation, prioritisation and diary management

Leadership & Management

Management Skills Course

What You'll Learn:

Essential Leadership Skills

What You'll Learn:

1 Day Advanced Leadership Skills

What You'll Learn:

1 Day Managing Change

What You'll Learn:

2 Day Women in Leadership

What You'll Learn:

2 Day Influencing, Negotiation & Persuasion

What You'll Learn:

Not sure which course is right for you?

Business Skills, IT & Personal Development

Presentation Skills

What You'll Learn:

Time Management

What You'll Learn:

1 Day Effective Communication Skills

What You'll Learn:

2 Day Train The Trainer Course

What You'll Learn:

Confidence & Assertiveness

What You'll Learn:

1 Day Conflict Resolution & Difficult Conversations

What You'll Learn:

Introduction to Microsoft Copilot

What You'll Learn:

Microsoft Power BI Introduction

What You'll Learn:

Excel — Introduction

What You'll Learn:

Excel — Intermediate

What You'll Learn:

Excel — Advanced

What You'll Learn:

PowerPoint — Introduction

What You'll Learn:

PowerPoint — Intermediate

What You'll Learn:

PowerPoint — Advanced

What You'll Learn:

Word — Introduction

What You'll Learn:

Word — Intermediate

What You'll Learn:

Word — Advanced

What You'll Learn:

Sales, Marketing & Customer Services

1 Day Essential Sales Skills

What You'll Learn:

1 Day Key Account Management

What You'll Learn:

Customer Service Excellence

What You'll Learn:

1 Day Telesales

What You'll Learn:

1 Day Getting Appointments Over the Phone

What You'll Learn:

1 Day Your Marketing Roadmap

What You'll Learn:

Secretarial & Business Administration

1 Day Effective Minute Taking

What You'll Learn:

1 Day Essential Business Administration

What You'll Learn:

1 Day Virtual Assistant (VA)

What You'll Learn:

2 Day Secretary / PA

What You'll Learn:

1 Day Professional Reception Skills

What You'll Learn:

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