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Home / Courses / Secretarial & Business Administration / Professional Reception Skills

Professional Reception Skills Course

Create Outstanding First Impressions That Represent Your Organisation


Duration: 1 Day Course

The communication, organisational and professional skills to excel as a receptionist or front-of-house professional

4.9/5 Rating
Practical Role Plays

What's Included:

Small groups (max 12)
Expert trainers
All materials included
Lunch & refreshments
Templates & scripts to take away
9 people viewing this course now

Courses available in Birmingham | Leeds | Liverpool | London | Manchester | Cheshire

Public Course Pricing

1 Place
£375
+ VAT
2 Places
£690
+ VAT
Save £60
3 Places
£975
+ VAT
Save £150
All prices exclude VAT
4+ delegates? In-house training offers better value and full customisation. Request a quote
Early Bird Discount
Save a HUGE 15% Discount when you book 30 days in advance
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Quality Guarantee
Flexible transfer options available
0Professionals Trained
0Average Course Rating
0Would Recommend
0Corporate Clients

Why Choose This Course?

Practical, hands-on training that gives receptionists and front-of-house staff the skills and confidence to represent their organisation brilliantly

The receptionist is the face of your organisation. That first impression — whether in person or over the phone — shapes how clients, visitors and suppliers perceive your business. Yet despite its importance, the receptionist role is rarely supported with formal training.

This practical one-day course gives receptionists, front-of-house staff and administrators the confidence and skills to handle every interaction professionally. From managing a busy reception desk and dealing with difficult visitors to handling calls with clarity and staying organised under pressure, delegates leave with tools and techniques they can apply immediately.

Templates, scripts and tools to take away and use straight away

Expert trainers with real professional services experience

Practical role-play exercises with real-world scenarios

Professional receptionist managing front desk with confidence and a welcoming manner
Comprehensive Curriculum

What You'll Learn

Six practical modules building a complete professional toolkit for the modern receptionist

1

The Professional Receptionist

  • The receptionist’s role and responsibilities
  • Professional standards and workplace expectations
  • Personal presentation and body language
  • Creating a welcoming environment
2

Professional Telephone Skills

  • Answering, transferring and ending calls correctly
  • Tone, clarity and pace on the telephone
  • Taking accurate messages and follow-up
  • Handling enquiries and difficult callers
3

Visitor Management & Front-of-House

  • Welcoming visitors professionally and warmly
  • Sign-in processes, visitor logs and GDPR
  • Health & safety and security responsibilities
  • Managing unexpected situations at reception
4

Communication & Interpersonal Skills

  • Active listening and questioning techniques
  • Adapting your communication style
  • Assertive but professional responses
  • Written communication: emails and messages
5

Dealing with Difficult People

  • Understanding why people become difficult
  • De-escalation techniques that work
  • Setting professional boundaries calmly
  • Knowing when to escalate a situation
6

Organisation & Wellbeing

  • Managing a busy reception environment
  • Prioritising competing demands effectively
  • Staying calm and resilient under pressure
  • Building confidence and professional self-care
Perfect For

Who Should Attend This Course?

This course is ideal for anyone in a receptionist, front-of-house or customer-facing administrative role

Receptionists & Front-of-House Staff

Working in any sector and wanting a structured, professional approach to managing visitors, calls and the reception area to the highest standard

Administrative Assistants

Supporting a team or office and regularly dealing with visitors and callers, wanting to build confidence and a more polished professional manner

Customer-Facing Administrators

In roles where first contact with clients, patients, customers or service users is a key part of the job, across any sector

Office & Facilities Managers

Responsible for the front-of-house function and wanting to ensure their team presents a consistent, professional image to all visitors

Healthcare & Public Sector Staff

Working in GP surgeries, clinics, council offices or NHS settings where reception is a critical patient or service user touchpoint

Anyone New to a Reception Role

Starting out in a reception or customer-facing admin role and wanting a strong professional foundation from day one

Book Your Place

Available Course Dates

Choose your preferred location and date

4 courses available London
COURSE NAME DATE START TIME END TIME DURATION PRICE ACTION
Showing 1-4 of 4 courses

Need Help Choosing a Date?

Can't find a suitable date? We can add additional dates or arrange in-house training for groups of 4+

01925 909 310
[email protected]
Course Schedule

Your Day at a Glance

Please note: this is a guide only. Your trainer may adapt the schedule based on group needs and discussion.

AM

09:30 - 12:30 | Morning Session

The Receptionist Role, Professional Image & Telephone Skills

  • →The professional receptionist — role, responsibilities and standards
  • →First impressions — appearance, body language, tone and attitude
  • →Professional telephone skills and call handling techniques
  • →Dealing with difficult and demanding callers
  • →Visitor management procedures and GDPR at the front desk
Includes mid-morning refreshment break

12:30 - 13:00 | Lunch Break

Enjoy a provided lunch and network with fellow delegates

PM

13:00 - 16:30 | Afternoon Session

Communication, Difficult Situations & Professional Resilience

  • →Interpersonal communication and adapting your style
  • →Dealing with difficult or aggressive visitors calmly
  • →De-escalation techniques and professional boundaries
  • →Organisation and prioritisation at a busy reception desk
  • →Building confidence, resilience and professional wellbeing
Certificate presentation and course close at 16:30
Interactive Workshop FormatMaximum 12 delegates • Real-world role plays • Practical exercises • Personal feedback throughout
Transformation

Before & After This Course

See the real transformation delegates experience

Before

  • Unsure how to handle difficult or aggressive callers
  • Telephone manner inconsistent or lacking confidence
  • Visitors not always greeted professionally
  • No clear process for managing a busy reception
  • Struggling to stay calm under pressure
  • Uncertain about GDPR at the front desk
  • Reactive rather than proactive approach

After

  • Confident handling any caller, however difficult
  • Professional, warm and consistent telephone manner
  • Every visitor greeted to the highest standard
  • Clear, organised approach to the reception function
  • Calm, resilient and in control under pressure
  • Fully aware of data handling responsibilities
  • Proactive, prepared and proud of your professional role

Public Courses - What's Included

Everything you need for an outstanding learning experience

Course Materials

Comprehensive workbook, templates, scripts and reference guides to take away

Lunch & Refreshments

Full lunch with dietary requirements catered for, plus tea, coffee and snacks throughout

Certificate of Achievement

Professional certificate of completion recognised by employers

3-Month Support

Post-course email support to answer questions as you apply your learning

Action Plan

Personalised development roadmap tailored to your specific goals and situation

Premium City-Centre Venues

Easy-to-reach venues with excellent transport links and facilities

Small Groups

Maximum 12 delegates ensuring personalised attention and feedback

Expert Trainers

Experienced professionals with real-world expertise and engaging delivery styles

Success Stories

What Our Participants Say

Join thousands of professionals who have enhanced their skills with Asset Training Academy

“I’ve been a receptionist for seven years and never had any formal training. This course gave me a proper professional framework and so many practical tips I’m already using. Our partners have commented on the improvement.”
SA

Sarah Atkinson

Senior Receptionist, Legal Firm

★★★★★
“I sent three of our GP surgery receptionists and the feedback was outstanding. The session on handling difficult patients was particularly valuable — exactly the real-world scenarios they face every day.”
MH

Michelle Hughes

Office Manager, Healthcare

★★★★★
“Really impressed with the quality of the training. Our front-of-house team came back noticeably more confident and professional. Would absolutely book again for the next intake.”
JW

James Walker

Operations Manager, Financial Services

★★★★★
Pricing & Options

Choose Your Learning Option

Flexible training delivery to suit your schedule and budget

MOST POPULAR

In-Person Public Course

£375

per delegate | 1-day course

  • ✓Premium city-centre venues
  • ✓Lunch & refreshments included
  • ✓Certificate of Achievement
  • ✓Comprehensive course materials
  • ✓3-month post-course support
  • ✓Max 12 delegates — personalised attention
  • ✓Available in 6 UK locations
Book In-Person

In-House Training

POA

4-12 delegates | 1-day course

  • ✓Daily rate — not per delegate
  • ✓Delivered at your workplace
  • ✓Tailored to your sector and environment
  • ✓More cost-effective for groups of 4+
  • ✓All materials and certificates included
  • ✓Nationwide delivery

Frequently Asked Questions

Everything you need to know about the course

When will I receive my joining instructions?
You will receive your course joining instructions along with the venue details 7–10 days in advance of the course start date.
Do you cater for special dietary requirements?
Yes — please let us know your dietary requirements a couple of days before the course and we will notify the venue accordingly.
Do you have additional dates available?
If the listed dates are not suitable, it is always worth contacting us — we have the option of adding additional dates to meet demand.
What is your cancellation policy?
If you need to cancel or change a date, we will always try to transfer you to an alternative date first. Where that is not possible, cancellation charges may apply depending on how close to the course date you cancel. Full details are in our Refund Policy.
Can I transfer to a different date?
Yes — we aim to be as flexible as possible. We will always do our best to transfer you to a different date at no extra charge.
Do I need to prepare anything in advance?
No preparation is required. Just bring yourself, an open mind and any examples of situations you’d like to work through — the trainer will take care of the rest.
Will I receive a certificate for attending?
Yes. Every delegate receives a Certificate of Achievement.
Is this course suitable for healthcare receptionists?
Absolutely. This course is relevant to all sectors. The content around dealing with difficult visitors, communication skills and staying calm under pressure is particularly applicable in healthcare settings, including GP surgeries and clinics.
Training Locations

Professional Reception Skills Training Across the UK

We deliver our 1-day Professional Reception Skills course in six major UK cities, with excellent transport links and modern training facilities.

Receptionist Skills Training Birmingham

City centre venue with excellent access from Birmingham New Street. Ideal for front-of-house and admin professionals across the West Midlands.

View Birmingham details →

Receptionist Skills Training Manchester

Minutes from Manchester Piccadilly. Our Manchester course serves receptionists and front-of-house staff across the North West.

View Manchester details →

Receptionist Skills Training London

Central London location with easy Underground access. Popular with receptionists and PAs supporting corporate teams across the capital.

View London details →

Receptionist Skills Training Leeds

Conveniently located near Leeds station. Our Leeds course equips reception and admin professionals across Yorkshire with practical front-of-house skills.

View Leeds details →

Receptionist Skills Training Liverpool

City centre venue close to Liverpool Lime Street. Serving receptionists and front-of-house professionals across Merseyside.

View Liverpool details →

Receptionist Skills Training Cheshire

Our Cheshire training centre in Widnes offers free parking and excellent motorway access. Ideal for professionals from across the North West and surrounding areas.

View Cheshire details →

Can't find your location?

We also offer in-house Receptionist Skills training delivered at your workplace anywhere in the UK. Perfect for teams of 4 or more.

Trusted By Leading Organisations

Join 100+ companies who've chosen Asset Training Academy for professional reception skills training

NHS
Liverpool FC
Toyota
Media City UK
Environment Agency
Professional Development

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Book With Confidence

Why Choose Asset Training Academy

Flexible Rescheduling

Transfer to any future date free of charge up to 14 days before your course. We understand work pressures.

Expert Trainers

Every trainer is experienced, vetted, and rated 4.5+ by delegates. Quality guaranteed on every course.

3-Month Support

Free post-course support via email for 3 months as you apply your new skills in the workplace.

Trusted By 80,000+ Professionals

Join the thousands who’ve transformed their skills with us

98%

Would Recommend

To colleagues

4.9/5

Average Rating

From 1,500+ reviews

500+

Corporate Clients

Including NHS, Toyota, Liverpool FC

60K+

Professionals Trained

Since 2010

Ready to Build a More Professional Reception Function?

Give your receptionist and front-of-house team the skills, confidence and professional toolkit to create outstanding first impressions — every single time.

Don't Wait: Places are limited to just 12 delegates per course. Secure your place today — dates filling fast.

Secure Your Place → Call 01925 909 310

✓ Risk-Free Booking  ✓ Flexible Rescheduling  ✓ Quality Guarantee  ✓ Quality Assured

Limited spaces available — Book your place today!
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