Winning Ways to Set Appointments on the Telephone

Duration: 1 Day

Winning Ways to Set Appointments Over the Phone

SALES TRAINING

1 Day Course

Winning Ways to Set Appointments on the Telephone

This 1 day ‘Winning Ways to Set Appointments on the Phone’ course is aimed to help delegates who are responsible for setting appointments for others, or for themselves where they wish to make the appointment prior to a face-to-face meeting. They will develop and use a proven range of skills, tools and techniques to engage with people on the telephone in a much more effective and considered way.

Covering the tough topics such as getting past gatekeepers, and warming up the clients for the actual follow-up sales appointment – will make a big difference to your business.

It will build confidence and allow them to spend their time much more productively, and also pre-prepare the sales team for when they attend their appointments.

By The End Of This Winning Appointments Over the Telephone Course,
You Will Be Able To:

Understand the importance of researching your customer and your own offering
Learn how to quickly build rapport with your prospect
Learn how to create a positive impression and professional image over the phone
Learn how to manage the gatekeepers
Learn how to overcome objections and turn the conversation into an appointment
Understand the importance of saying an immediate "thank you" to your prospects and confirming tthe appointment
Learn how to build rapport and add value to the client relationship
Learn how to carry out professional Action Planning prior to the meeting

5 Star Reviews

CPD Accredited

Certificate of Achievement

3 Month Online Support

Course Notes & Slides

Public/Open Class

Virtual Classroom

In-House Course

1 Day Course

Course Content

Introduction

Winning Ways to Set Appointments on the Telephone

– The Importance of Researching the Customer, and Your Own Offering

– How to Quickly Build Rapport and Trust on the Telephone

– How to Create Curiosity and Developing Your Planned Approach

– Implementing the Call

– Turning the Conversation into an Appointment

– Confirming the Appointment

Other Relevant Courses

Leadership & Management
2 Day Course
Advanced Leadership Skills
1 Day Course
Managing Change
1 Day Course
Influencing, Persuasion & Negotiation
2 Day Course
Managing Performance
1 or 2 Day Course
Conflict Management
1 Day Course
Time Management
1 Day Course
Presentation Skills
1 Day Course
Assertiveness & Confidence
1 Day Course
Train The Trainer
2 Day Course
Key Account Management
1 Day Course
Customer Service
1 Day Course
Sales Training
1 Day Course
Minute Taking
1 Day Course
Communication Skills
1 Day Course

Course Delivery Options

Birmingham

Price: £285 + VAT

28 March

Liverpool

Price – £285 + VAT

2 March

14 April

25 May

London

Price: £295 + VAT

31 Marchh

Manchester

Price: £285 + VAT

16 March

28 April

8 June

Warrington

Price: £245 + VAT

30 March

12 May

30 June

Who Should Attend This Course?

This course will benefit anyone who is responsible for setting appointments and making contact with for the first time. It will provide you with structure and guidance, and more importantly approaches for gatekeepers, and difficult people who don’t welcome your call. It will also give you confidence when talking to the right person to be able to only make the appointment (and not sell your companies products / services).

What Our Clients Say

Mike B.Engagement Team Manager

“Possibly the most engaging trainer I have ever come across in my thirty years in the workplace. Would recommend this course, it was excellent.”

Vicky G.Disclosure Team Member

“A very well-presented course with the right balance of interaction encouraged. The course was excellent.”

Chris B.Disclosure Manager

“The trainer was passionate about the subject matter and he delivered it in an excellent manner. I would definitely recommend this course.”

Andy H.Reginal Manger

“The content and delivery of the course were excellent. Educational, interactive and engaging. I would highly recommend.”

Maddie M. Staff Welfare Officer

“The course was very tailored and relevant to our company. There was a good amount of group participation.”

Connor K. Staffing & Recruitment Co-Ordinator

“This was an excellent and very informative course. It was well put together and the content was very applicable to our workplace. The trainer is extremely positive and enthusiastic.”