Successful Telesales Course

Virtual Classroom

Course Dates

Contact Us For Dates

Course Accreditation

2 CPD Points

Successful Selling Over the Phone - Course Description

“Selling” products and services face to face can be a major challenge in its own right. For many however it is even more challenging to “sell” over the phone. This Telesales Course therefore, provides an insight into how to maximise your rapport and communication skills in this arena and to engage effectively enough to grab the attention of the listener and ultimately make a sale.

The programme takes many of the generic sales techniques and approaches that work well on a face to face basis and allows participants to understand how to adapt them to the world of telephone sales. 

The Telephone Sales course is designed to allow participants to:

Who Should Attend?

This Telesales course is targeted at anyone responsible for any element of a “sales process” primarily through telephone contact. The programme is designed to help such people become more confident and competent in this particular area.


Zoe S.
Sales Executive
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"I feel like I learnt some amazing strategies, tips and concepts from Barry. He was awesome. He delivered the course in a really friendly, relaxed manner. He never once made me feel stupid for not knowing things and was incredibly encouraging. I really enjoyed the day."
Matthew A.
Business Development
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"Excellent Trainer - Really helpful and he tailored the course to my questions and needs. I would definitely recommend this course."
Gemma A.
Red Snapper Media Ltd
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"The course trainer was excellent and he has made me a more confident sales person. I am looking forward to using my new skills and knowledge back at work."
Sales Executive
Advanced Globasl Health
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“A very informative and interesting day. I really liked the way it was delivered which was very engaging. I feel like I learned a lot in one day. Excellent course.”

Included in the Price of our Successful Telesales Virtual Classroom

Start Time

The 4 Hour Live Webinar starts promptly at 9.30am.  You will be sent Joining Information in advance with full instructions of how to join the class via Zoom.  There will be plenty of comfort breaks built in to the session.

CPD Certificate

Your digital CPD Accredited certificate will be available to download and print as soon as you have successfully completed the e-Learning Module

Study at Your Own Pace

You can study the e-Learning Module in your own time and at your own pace.  You can stop and start the course and replay the content to help you successfully answer the multiple choice questions

Course Materials

The cost includes digital course notes and copies of slides which will be emailed to you at the end of the Live Webinar, along with the link to the e-Learning Module

Coaching Session

You can book your (optional) 45 minute Coaching Session with the course tutor up to a fortnight after the Live Webinar has taken place. This will give you plenty of time to think about what you want to get out of the session.

3 Months Tutor Support

We provide 3 months tutor support after the course has taken place, so if you need any help or advice, you can contact us and the tutor will get in touch with you directly via email

Our experts

Our Successful Telesales Course is delivered by Tom Courtney who is Managing Director of Courtney Associates.

A leading Industry Public Speaker, Tom has honed his skills and knowledge in this area over the last 32 years, through delivery of close on 5000 Leadership Training Courses, Conference Presentations and After Dinner Speaking events throughout the UK, Europe, Asia, the Middle East and USA.

As well as Presenting at such events, he also Trains, Coaches and Mentors Junior, Middle and Senior Managers in this specific specialism, and takes great delight in unlocking people’s potential and confidence in this particular field. 
Tom’s training courses consistently generate 5 star quality reviews and he is recognised as being an inspirational trainer and a leading expert in his field. 
Around 80% of our Client’s are returning customers who have previously attended Tom’s training.

tom courtney

Contact Us Today...





Tom engaged well with all of the team from the very start which really helped to keep us interested and motivated at all times. His use of humour and anecdotes made the subject so much more enjoyable and less daunting and we found that we retained so much more information that way.

Clients who have enjoyed our training...

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