Customer Service Course

Virtual Classroom

Course Dates

Contact Us For Further Dates

Course Accreditation

2 CPD Points

Customer Service Excellence - Course Description

“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This Customer  Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. It emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.

The programme is therefore, designed to allow participants to:

  • Define what is meant by effective Customer Service
  • Identify how “great” customer service and the highest standards of customer care can be achieved
  • Understand how to identify the needs of customers
  • Understand how to maximise the delivery of exceptional customer service to our customers
  • Understand how to communicate effectively with customers
  • Understand how to deal with any queries, concerns or complaints that customers may have
  • Provide a practical application of all the learning when dealing with customers

Who Should Attend?

This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.

Michaela R.
Area Rep
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This course was very engaging with a good balance of listening and interactive activities. I learnt a lot and have a lot to think over and implement.
Stephen K.
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Excellent and enjoyable day. Lots of good practical viewpoints to improve presenting techniques, highly recommended.
Steve A.
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“Great personable atmosphere from the minute I was greeted at the front door – Tom has so much experience and knowledge and creates a comfortable encouraging learning experience.”
Harmeet S.
Eversheds Sutherland
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“Tom was fantastic. He carefully listened to all my requirements and really helped me to feel comfortable and relaxed. Overall I have left the course feeling more confident about presenting. I will be practising all the techniques I have learned and keeping in touch with Tom on a regular basis.”
Andrew A.
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“Tom is a great presenter. It is a pleasure to listen to someone who has clearly mastered his craft. An excellent course that I would highly recommend.”

Included in the Price of our Virtual Course

Start Time

The 4 Hour Live Webinar starts promptly at 9.30am.  You will be sent Joining Information in advance with full instructions of how to join the class via Zoom.  There will be plenty of comfort breaks built in to the session.

Study at Your Own Pace

You can study the e-Learning Module in your own time and at your own pace.  You can stop and start the course and replay the content to help you successfully answer the multiple choice questions

Customised Content

We send out a short “Training Needs Questionnaire” in advance of the course to ask what specific areas you would like to have covered so the trainer can customise the content to meet your needs during the “live” session

CPD Certificate

Once you have successfully answered each multiple choice question correctly across all sections, your digital CPD Accredited certificate will be available to download and print for your records

Course Materials

The cost includes digital course notes and copies of slides which will be emailed to you at the end of the Live Webinar, along with the link to the e-Learning Module.  You will also receive an electronic Certificate of Achievement

3 Months Tutor Support

We provide an optional 3 months tutor support after the course has taken place, so if you need any help or advice, you can contact us and the tutor will get in touch with you directly via email

Our experts

Our Customer Service Course is delivered by Tom Courtney who is Managing Director of Courtney Associates.

A leading Industry Public Speaker, Tom has honed his skills and knowledge in this area over the last 32 years, through delivery of close on 5000 Leadership Training Courses, Conference Presentations and After Dinner Speaking events throughout the UK, Europe, Asia, the Middle East and USA.

As well as Presenting at such events, he also Trains, Coaches and Mentors Junior, Middle and Senior Managers in this specific specialism, and takes great delight in unlocking people’s potential and confidence in this particular field. 
Tom’s training courses consistently generate 5 star quality reviews and he is recognised as being an inspirational trainer and a leading expert in his field. 
Around 80% of our Client’s are returning customers who have previously attended Tom’s training.

tom courtney

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Tom engaged well with all of the team from the very start which really helped to keep us interested and motivated at all times. His use of humour and anecdotes made the subject so much more enjoyable and less daunting and we found that we retained so much more information that way.

Clients who have enjoyed our training...

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