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Home / Virtual Masterclasses / Conflict Resolution
Live Virtual Masterclass

Conflict Management Masterclass

Handle difficult conversations and resolve conflict with calm and confidence

Half-Day Virtual
CPD Accredited
E-Learning Included
3 Months Support
  • Understand what really drives workplace conflict
  • Handle difficult conversations with calm and confidence
  • Use proven models to resolve disputes constructively
  • Manage aggressive or challenging behaviour effectively
  • Apply emotional intelligence to defuse tension
  • Stay assertive and resilient under pressure
CPD Certified
CPD Accredited
The CPD Certification Service

Pricing

Single Delegate
£275 +VAT
per person
Early Bird DiscountBook 30+ days ahead and save 15% on single-delegate bookings
✓
Trusted by 500+ organisations
★
4.9/5 Google rating
4-Hour Live
Virtual Session
CPD E-Learning
Module Included
CPD Certificate
on Completion
3 Months
Tutor Support
12 Months
Material Access

Learning Outcomes

Skills you'll have mastered by the end of this session

1

Stay Calm Under Pressure

Keep your composure in tense situations and respond thoughtfully rather than reacting in the heat of the moment.

2

Hold Difficult Conversations

Structure and lead difficult conversations with confidence, addressing issues directly while preserving the relationship.

3

Resolve Disputes Constructively

Use proven conflict-resolution models to reach outcomes that work for everyone and prevent issues from escalating.

Book Your Place

Select a date below — all sessions run 9:30am–1:30pm (UK time)

Upcoming Virtual Sessions

Conflict Resolution • Half-Day Masterclass • Delivered via Zoom

From £275 +VAT
4 courses available London
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Course Overview

Everything you need to handle conflict and difficult conversations with confidence

What You'll Learn

This practical half-day masterclass covers the essential tools and techniques for resolving conflict — from understanding what drives disputes to having difficult conversations, managing challenging behaviour and staying assertive under pressure.

  • Understanding the causes and stages of conflict
  • Proven models for resolving disputes constructively
  • Structuring and holding difficult conversations
  • Managing aggressive or challenging behaviour calmly
  • Using emotional intelligence to defuse tension
  • Tools you can apply the very next day

Why This Masterclass?

Whether you regularly face workplace tension or simply want to stop avoiding difficult conversations, this focused half-day gives you a practical toolkit for handling conflict calmly and constructively — without taking a full day out of the office.

  • Expert trainer with 15+ years' experience
  • Fully interactive virtual session
  • Real-world management scenarios
  • CPD accredited — certificate included
  • Self-paced e-learning module included
  • 3 months tutor support after the course

What's Covered

Comprehensive content covering all aspects of resolving conflict

1Understanding Conflict

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  • What conflict is and why it arises at work
  • The difference between healthy and destructive conflict
  • Recognising the early warning signs
  • Understanding your own response to conflict
  • The cost of unresolved conflict to teams and organisations

2Conflict Resolution Models

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  • Proven frameworks for resolving disputes
  • The Thomas-Kilmann conflict modes
  • Choosing the right approach for the situation
  • Moving from positions to underlying interests
  • Reaching outcomes that work for everyone

3Having Difficult Conversations

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  • Preparing for a difficult conversation
  • Opening the conversation constructively
  • Staying calm and focused under pressure
  • Listening actively and asking the right questions
  • Agreeing clear actions and following up

4Managing Difficult Behaviour

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  • Handling aggression, defensiveness and passive resistance
  • Depersonalising the issue and staying objective
  • Setting boundaries firmly and respectfully
  • De-escalation techniques that work
  • Knowing when and how to involve others

5Emotional Intelligence

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  • Recognising and managing your own emotions
  • Reading the emotions and triggers of others
  • Using empathy to defuse tension
  • Responding rather than reacting
  • Building rapport and trust during conflict

6Assertiveness & Resilience

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  • The difference between assertive, passive and aggressive
  • Saying what you mean clearly and respectfully
  • Handling criticism and pushback
  • Bouncing back after difficult encounters
  • Building long-term confidence in handling conflict

How Our Virtual Masterclasses Work

A blended learning approach designed for maximum impact

Live Virtual Session

4 hours of interactive training via Zoom (9:30am–1:30pm) with expert trainer, breakout rooms, polls and regular breaks built in.

E-Learning Module

CPD accredited self-paced module to complete in your own time. Reinforces the live session with 12 months access included.

Tutor Support

3 months follow-up support with your course tutor for questions and guidance as you put your new skills into practice.

Who Should Attend

This masterclass is ideal for:

People Managers

Handling team disputes and difficult conversations

Team Leaders

Moving into a more formal management or appraisal role

HR Professionals

Mediating disputes and advising on difficult situations

New Managers

Taking on their first line management responsibilities

Meet Your Trainer

Learn from an experienced management trainer and executive coach

Tom Courtney — Senior Leadership Trainer

Tom Courtney

Senior Leadership Trainer & Executive Coach | Chartered MCIPD

Tom Courtney is a highly experienced management trainer and executive coach with over 15 years of experience helping people handle conflict and difficult conversations with confidence. His engaging, hands-on approach has helped hundreds of delegates resolve disputes calmly, manage challenging behaviour and have the conversations they would otherwise avoid.

With a background in professional development and organisational behaviour, Tom brings real-world insight to every session. His interactive style combines proven frameworks with practical exercises that delegates can apply to their day job immediately.

  • Chartered MCIPD — Member of the Chartered Institute of Personnel and Development
  • Certified Leadership Trainer and Executive Coach
  • 15+ years delivering management and professional development across the UK
  • Specialist in strategic leadership, influence and change management
  • Worked with Toyota, NHS, Liverpool FC and 200+ other organisations

What Delegates Say

★★★★★

"The session completely changed how I approach one-to-ones. I now have a clear structure and the confidence to address issues early."

Course Participant
Department Head, Healthcare
★★★★★

"The feedback models alone were worth the session. I have already used them twice this week. Really well delivered."

Michael Henderson
Senior Manager, Technology Sector

Frequently Asked Questions

Do I need any prior experience?

No — this masterclass is suitable for anyone who deals with conflict or difficult conversations at work, from team members through to experienced managers who want to sharpen their approach.

What technology do I need?

A computer, laptop or tablet with webcam, microphone and a stable internet connection. We deliver via Zoom — free to download.

How long is the e-learning module?

The self-paced module takes approximately 1–2 hours to complete and you have 12 months access from your booking date.

Is the course CPD accredited?

Yes — this masterclass is CPD accredited. You'll receive a certificate of completion once you've completed both the live session and e-learning module.

Can I book for multiple delegates?

Yes! For group or multi-delegate bookings, please contact us for a quote, or ask about in-house delivery for your team.

Can this be delivered in-house?

Absolutely — we can deliver a tailored version of this masterclass at your premises or virtually for your whole team. Contact us for a quote.

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Join the professionals who have transformed their leadership with Asset Training Academy

Conflict Resolution Course — Virtual Masterclass

Half-day virtual   CPD accredited   3 months support

£275 +VAT