Conflict Management Course

Virtual Classroom

Course Dates

Contact Us For Dates

Course Accreditation

2 CPD Points

Conflict Management - Course Description

Conflict is a reality in business life and, indeed, life in general. In many ways, having conflict is not the main problem, it is when the conflict is ignored or not brought to the surface and dealt with that it can be deemed to be a problem.

This Conflict Management training therefore, considers the whole area of Conflict and attempts to explore where Conflict comes from, how it can be dealt with and even more importantly how it can be anticipated and possibly prevented before it occurs.

The Conflict Management course is designed to allow participants to:

  • Understand the main causes of conflict in the workplace and in life
  • Gain exposure to a sample of “conflicts” that exist within most organisations
  • Understand a range of approaches to manage conflict in the workplace and in life
  • Explore how behaving “assertively” can help in resolving conflict
  • Appreciate the importance of “preventing” and “anticipating” conflict emerging
  • Recognise that the “aftermath” of conflict may have to be addressed

Who Should Attend?

The Managing Conflict course is aimed at any supervisor or manager who wants to gain an understanding of how to manage conflict in the workplace and approach conflict situations with confidence and competence.

Andy H.
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"The content and delivery of the course were excellent. Educational, interactive and engaging. I would highly recommend."
Maddie M.
Arc Hospitality
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"The course was very tailored and relevant to our company. There was a good amount of group participation and we all got a lot of value from the trainng."
Martin T.
Arc Hospitality
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"This was an excellent and very informative course. It was well put together and the content was very applicable to our workplace. The trainer is extremely positive and enthusiastic."
Sylvia M.
Property Hive
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“A really good session that has openend my eyes to Conflict and how to manage it.”
Michelle N.
Property Manager
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“Tom has an infectious nature and instantly has your attention. I learned new stratagies of how to deal with Conflict and found the course very interesting and helpful. I would highly recommend to others.”

Included in the Price of our Virtual Course

Start Time

The 4 Hour Live Webinar starts promptly at 9.30am.  You will be sent Joining Information in advance with full instructions of how to join the class via Zoom.  There will be plenty of comfort breaks built in to the session.

Study at Your Own Pace

You can study the e-Learning Module in your own time and at your own pace.  You can stop and start the course and replay the content to help you successfully answer the multiple choice questions

Customised Content

We send out a short “Training Needs Questionnaire” in advance of the course to ask what specific areas you would like to have covered so the trainer can customise the content to meet your needs during the “live” session

CPD Certificate

Once you have successfully answered each multiple choice question correctly across all sections, your digital CPD Accredited certificate will be available to download and print for your records

Course Materials

The cost includes digital course notes and copies of slides which will be emailed to you at the end of the Live Webinar, along with the link to the e-Learning Module.  You will also receive an electronic Certificate of Achievement

3 Months Tutor Support

We provide an optional 3 months tutor support after the course has taken place, so if you need any help or advice, you can contact us and the tutor will get in touch with you directly via email

Our experts

Our Managing Conflict Course is delivered by Tom Courtney who is Managing Director of Courtney Associates.

A leading Industry Public Speaker, Tom has honed his skills and knowledge in this area over the last 32 years, through delivery of close on 5000 Leadership Training Courses, Conference Presentations and After Dinner Speaking events throughout the UK, Europe, Asia, the Middle East and USA.

As well as Presenting at such events, he also Trains, Coaches and Mentors Junior, Middle and Senior Managers in this specific specialism, and takes great delight in unlocking people’s potential and confidence in this particular field. 
Tom’s training courses consistently generate 5 star quality reviews and he is recognised as being an inspirational trainer and a leading expert in his field. 
Around 80% of our Client’s are returning customers who have previously attended Tom’s training.


tom courtney

Contact Us Today...





This was an excellent and very informative course. It was well put together
and the content was very applicable to our workplace.
The course trainer was extremely positive and enthusiastic.

Clients who have enjoyed our training...

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