Telesales Course

Telesales Course - Master Telesales Techniques and Convert More Calls Into Sales

Duration: 1-Day Course

Professional telesales made simple: proven scripts and techniques that work

4.9/5 Rating

500+ Trained This Year

What's Included:

Small groups (max 12)

Expert trainers

All materials included

Lunch & refreshments

Sales scripts & templates

Public Course Pricing

1 Place

£375

+ VAT

2 Places

£690

+ VAT

Save £60

3 Places

£975

+ VAT

Save £150

All prices exclude VAT

4+ delegates? In-house training offers better value and full customisation. Request a quote

Early Bird Discount

Save a HUGE 15% Discount when you book 30 days in advance

View All Dates

Quality Guarantee
Flexible transfer options available

Why Choose This Course?

Accelerate Sales Success: Practical Skills for Building Relationships and Driving Results

Telesales success isn't about being pushy—it's about building rapport quickly, asking the right questions, handling objections professionally, and using proven techniques to move prospects toward a decision. Many telesales professionals struggle with phone anxiety, rejection, and inconsistent results because they lack structured approaches and confidence.

Our practical 1-day course transforms nervous callers into confident telesales professionals. You'll learn proven opening techniques, questioning frameworks that uncover needs, objection handling scripts, closing strategies that feel natural, and resilience techniques to handle rejection. Leave with ready-to-use scripts and the confidence to hit your targets.

Practical techniques you can use immediately

Expert trainers with real-world experience

Interactive exercises and role-playing scenarios

Comprehensive Curriculum

What You'll Learn

Everything you need to convert more calls into sales with professional confidence

Telesales Fundamentals

The telesales mindset
Building phone confidence
Voice and tone techniques
Call preperation

Opening Techniques

Getting past gatekeepers
Powerful opening statements
Building instant reapport
Gaining permission to continue

Needs Discovery

Effective questioning techniques
Uncovering pain points
Active lisesting on the phone
Qualifying prospects

Presenting Solutions

Features vs benefits
Tailoring your pitch
Creating urgency
Pricing conversations

Objection Handling

Common telesales objections
"Not interested" responses
Price objection scripts
Competitive objections

Closing & Follow Up

Recognising buying signals
Natural closing techniques
Handling rejection positively
Effective follow-up strategies

Perfect For

Who Should Attend This Course?

This course is perfect for anyone involved in selling products of services over the phone

Telesales Representatives

Making outbound sales calls and wanting to improve conversion rates, handle objections, and close more deals

Inside Sales Teams

Selling remotely to prospects and customers, needing proven scripts and techniques that actually work

Business Development

Identifying opportunities and pitching to prospects, needing to refine approach and handle objections confidently

Call Centre Agents

Taking inbound enquiries or making outbound calls and wanting to convert more conversations into sales

Account Managers

Upselling to existing clients over the phone and needing consultative telephone selling skills

Underperforming Salespeople

Missing phone sales targets and needing to refresh fundamentals, overcome bad habits, and get back on track

Book Your Place

Available Course Dates

Choose your preferred location and date

4 courses available London

COURSE NAME	DATE	START TIME	END TIME	DURATION	PRICE	ACTION

Showing 1-4 of 4 courses

Need Help Choosing a Date?

Can't find a suitable date? We can add additional dates or arrange in-house training for groups of 4+

01925 909 310

[email protected]

Transformation

Before & After This Course

See the real transformation delegates experience

Before

Anxious about calling
Weak openings
Fumbling through calls
Crumbling at objections
Afraid to close
Low conversion rates
Demoralized by rejection

After

Confident phone presence
Powerful openings
Structured conversations
Handling objections smoothly
Closing naturally
Hitting targets consistently
Resilient and motivated

Course Schedule

Your Day at a Glance

Please note: this is a guide only. Your trainer may adapt the schedule based on group needs and discussion.

09:30 - 12:30 | Morning Session

Telesales Fundamentals, Opening Techniques & Needs Discovery

→ The telesales mindset and building phone confidence
→ Voice, tone and call preparation techniques that make a difference
→ Getting past gatekeepers with powerful opening statements
→ Building instant rapport and gaining permission to continue
→ Effective questioning to uncover what prospects really need

Includes mid-morning refreshment break

12:30 - 13:00 | Lunch Break

Enjoy a provided lunch and network with fellow delegates

13:00 - 16:30 | Afternoon Session

Presenting Solutions, Handling Objections & Closing the Sale

→ Presenting your solution in a way that resonates with the buyer
→ Handling common objections with confidence and empathy
→ Proven closing techniques that feel natural, not pushy
→ Effective follow-up strategies that keep deals moving
→ Your personal telesales action plan

Certificate presentation and course close

Interactive Workshop Format Maximum 12 delegates • Small-group learning • Real-world focus • Personal feedback

Public Courses - What's Included

Everything you need for an outstanding learning experience

Course Materials

Comprehensive workbook, templates, and reference guides to take away

Lunch & Refreshments

Full lunch with dietary requirements catered for, plus tea, coffee, and snacks

Certificate of Achievement

Certificate of Achievement awarded on successful course completion

3-Month Support

Post-course email support to answer questions as you apply your learning

Action Plan

Personalised development roadmap tailored to your specific goals

Premium City-Centre Venues

Easy-to-reach venues with excellent transport links and facilities

Small Groups

Maximum 12 delegates ensuring personalised attention

Expert Trainers

Experienced professionals with real-world expertise and engaging delivery styles

Success Stories

What Our Participants Say

Join thousands of satisfied professionals who have transformed their Telesales.

"This course completely changed how I communicate at work. The practical techniques for handling difficult conversations have been invaluable. I'm now much more confident in all my interactions."

Emma Williams

Project Manager, Construction Ltd

★★★★★

"As someone who dreaded presentations, this course was transformative. The trainer's approach was encouraging and the techniques actually work. I now present regularly with confidence."

James Carter

Sales Director, Tech Solutions

★★★★★

"Excellent value for money. The skills I learned have improved both my professional and personal relationships. The active listening module alone was worth the investment."

Sophia Anderson

HR Business Partner, Retail Group

★★★★★

Pricing & Options

Choose Your Learning Option

Flexible training delivery to suit your schedule and budget

Virtual Classroom

£325 + VAT

per delegate | 1-day course

✓ Live interactive training via Zoom/Teams
✓ Same quality as in-person
✓ Regular breaks built in
✓ Certificate of Achievement
✓ Course notes & slides
✓ 3-month online support
✓ Max 12 delegates

Book Virtual

In-Person Public Course

£375

per delegate | 1-day course

✓ Premium city-centre venues
✓ Lunch & refreshments included
✓ Certificate of Achievement
✓ Comprehensive course materials
✓ Course notes & slides
✓ 3-month online support
✓ Max 12 delegates for personal attention
✓ Available in 6 UK locations

In-House Training

POA

4-12 delegates | 1-day course

✓ Daily rate (not per-delegate)
✓ Delivered at your workplace
✓ Tailored to your team's needs
✓ More cost-effective for groups
✓ All materials included
✓ Certificates of Achievement
✓ Flexible scheduling
✓ Nationwide delivery

⚠️ Limited Availability: With only 12 places per course, sessions fill quickly. Our next available dates are booking up fast—secure your spot today to avoid disappointment.

Frequently Asked Questions

Everything you need to know about the course

When Will I Receive The Course Joining Instructions?

You will receive your Course Joining Instructions along with the venue details 7-10 days in advance of the course start date.

Do You Cater For Special Dietary Requirements?

We are able to cater for special dietary requirements, ie. vegetarian, dairy free, etc as long as we are notified a couple of days in advance of the course so we have time to notify the venue.

Do You Have Any More Dates Available?

If the dates listed on the website are not suitable for you, it is always worth contacting us to request some alternatives as we do have the option of adding additional dates

What is your cancellation policy?

If you need to cancel or change a date, we will always try to transfer you to an alternative date first. Where that is not possible, cancellation charges may apply depending on how close to the course date you cancel. Full details are in our Refund Policy.

Can I Transfer To A Different Date If Necessary?

Yes — we will always work with you to find an alternative date wherever possible. Just email us at info@assettrainingacademy.com as soon as you know.

Do I Need To Prepare Any Work In Advance?

We don’t generally ask delegates to prepare any work in advance for any of our courses. The only 2 exceptions are our Presentation Skills Course and our Train The Trainer Course where we ask for a 10 minute presentation to be prepared in advance.

Do I receive a Certificate for Attending?

Yes. We issue a Certificate of Achievement to every delegate who successfully completes the course.

What if I need to send a colleague instead?

Substituting a delegate is free of charge — just email us at info@assettrainingacademy.com with the new delegate's name as soon as you have decided.

What if I am ill or there is a transport strike?

Our standard cancellation terms apply in all circumstances, including illness, transport difficulties or adverse weather. We recommend booking with a reasonable buffer where possible. Full details are in our Refund Policy.

When will I get my refund?

Refunds, where applicable, are processed within 14 working days of cancellation confirmation, to the original payment method. We will acknowledge your cancellation request within 2 working days and confirm the next steps.

Training Locations

Telesales Training Across the UK

We deliver our 1-day Telesales training course in six major UK cities, with excellent transport links and modern training facilities.

Telesales Training Birmingham

City centre venue with excellent access from Birmingham New Street station. Our Birmingham Telesales courses provide hands-on training for professionals across the West Midlands.

View Birmingham details →

Telesales Training Manchester

Located minutes from Manchester Piccadilly. Our Manchester communication training venue offers interactive workshops for professionals throughout the North West.

View Manchester details →

Telesales Training London

Central London location with easy Underground access. Our London communication courses serve professionals from across the capital and South East England.

View London details →

Telesales Training Leeds

Conveniently located near Leeds station. Our Leeds communication training provides practical skills for professionals across Yorkshire and the Humber.

View Leeds details →

Telesales Training Liverpool

City centre venue close to Liverpool Lime Street. Our Liverpool communication courses offer expert-led training for professionals across Merseyside.

View Liverpool details →

Telesales Training Cheshire

Our Cheshire training centre in Widnes offers free parking and excellent motorway access. Ideal for professionals from across the North West and surrounding areas.

View Cheshire details →

Can't find your location?

We also offer in-house Telesales training delivered at your workplace anywhere in the UK. Perfect for teams of 4 or more.

Book With Confidence

Why Choose Asset Training Academy

Flexible Rescheduling

Transfer to any future date free of charge up to 14 days before your course starts.
We understand work pressures.

Expert Trainers

Every trainer is experienced, vetted, and rated 4.5+ by delegates. Quality guaranteed on every course.

3-Month Support

Free post-course support via email for 3 months as you apply your new skills in the workplace.

Trusted By 80,000+ Professionals

Join the thousands who've transformed their skills with us

98%

Would Recommend

To colleagues

4.9/5

Average Rating

From 1,500+ reviews

500+

Corporate Clients

Including NHS, Toyota, Liverpool FC

25K+

Professionals Trained

Since 2010

Ready to Transform Your Sales Strategies in the Workplace?

One-Day Telesales Workshop: Develop Confidence, Strengthen Judgement, Influence, and Professional Impact”

Don't Wait: Places are limited to just 12 delegates per course to ensure you get the personal attention and feedback you deserve. Next available dates are filling fast.

Secure Your Place Now → Call 01925 909 310

✓ Risk-Free Booking ✓ Flexible Rescheduling ✓ Quality Assurance Guarantee

Telesales Course