Achieving Customer Service Excellence

Duration: 1 Day

Prices Start At £250 + VAT

Customer Service Training

BUSINESS SKILLS TRAINING

1 Day Course

Customer Service Training Course

Customer Service Training Course

1 Day Programme

If your organisation is committed to achieving excellence in customer service and ensuring that your vision for the future reflects the highest standards that the modern-day customer expects – then this course is for you and your team.

This course is an intensive one-day session explaining and examining how teams need to ‘go the extra mile’ – at all customer touch points. Delegates will learn the benefits of being able to differentiate their offerings whilst still being customer friendly and reliable.

Delegates will learn the key activities and planning required to move their service / product offerings to the highest standards, and have the opportunity to learn from real life examples of what does and doesn’t work when it comes to improving quality. It will also enable participants to how to handle awkward customers and potentially turn them into your advocates.

Public/Open Class
Price £295.00

Virtual Classroom
Price £250.00

In House Training

5 Star Reviews

CPD Accredited

Certificate of Achievement

3 Month Online Support

Course Notes & Slides

Upcoming Public Course Dates

Price – £295 + VAT

Dates: 

3 October 2023

11 December 2023

Price – £295 + VAT

Dates: 

31 July 2023

11 October 2023

12 January 2024

Price – £295 + VAT

Dates: 

18 October 2024

18 January 2024

Price – £325 + VAT

Dates: 

24 October 2023

25 January 2024

Price: £295 + VAT

Dates:

8 August 2023

21 November 2023

Price: £295 + VAT

Dates:

9 October 2023

23 January 2023

Price: £250 + VAT

Dates:

19 June 2023

7 September 2023

21 November 2023

1 Day Course

Customer Service Training Course Content

The programme covers the essential elements of customer care, and how to implement plans and actions – that can lead to delivering at a level of ‘excellence’. Participants will learn about modern levels of service expectation, and the appropriate skills that they will need to develop and build in to their own daily approach.

Introduction and Context to Customer Service Training

– How and Why the ‘Top Performing’ Organisations Plan for Excellence

Achieving Excellence in Customer Service

– The Principles of Customer Service

– Meeting the Customers Expectations

– Positive Communications with Your Customers

– Managing Challenging Customers

– Ensuring a Consistent Quality Service and Knowing How to Excel

– Turning the Conversation into an Appointment

Other Relevant Courses

Reasons To Book With Asset Training Academy

Certificate of Achievement Awarded

Comprehensive Course Notes & Slides

5 Star Rated Courses

Delivered in City Centre Locations

Lunch & Refreshments Included

Delivered by Specialist Trainers

Delivery Method is a Blend of Theory & Practice

By the end of this Customer Service Training course, you will be able to:

Who Should Attend This Customer Service Training Course?

This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard – whilst focussing on ‘going the extra mile’. Key skills will be explained and demonstrated in order to help participants develop confidence. And practical exercises will ensure they are on the right track their own appropriate style

 

By the end of this Customer Service Excellence course, you will be able to:

What Our Clients Say

Emma F.Customer Data Steward

“Fantastic, engaging delivery. Appropriate activities that met the needs of the group. Very clear and relevant and personal. The course exceeded expectations.”

Toni H.Patient Liaison

“Great course, very useful- looking forward to applying what I’ve learnt. Would recommend to others I work with! Thank you!”

Ross W.Data Steward

“Very enjoyable course and I will be better at my job as a result. I could not recommend the course highly enough.”

S. Walker Safety Manager

Best course I have attended in a while! Excellent!

Peter M.Director

This course provided a clear description of people’s behaviours and how to read and respond to them. Very useful tools to take away and use immediately in my workplace. It was excellent.

Siobana C.Digital Content Specialist

“Very good trainer loved the interactive session. Most importantly he addressed the issues specific to mine.”

Other Relevant Courses

Reasons To Book With Asset Training Academy

Certificate of Achievement Awarded

Comprehensive Course Notes & Slides

5 Star Rated Courses

Delivered in City Centre Locations

Lunch & Refreshments Included

Delivered by Specialist Trainers

Delivery Method is a Blend of Theory & Practice

Reasons To Choose Our Course Above Others:

In House Training

Contact Us Today

If you have 4 or more people who require training in this area, it is often more cost effective for us to come and deliver the course onsite, either at your workplace or at a venue of your choice.  We charge a “daily” rate as opposed to a  “delegate” rate and we can train up to 12 people in any one session.

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Reasons To Book With Asset Training Academy

Certificate of Achievement Awarded

5 Star Rated Courses

Comprehensive Course Notes & Slides

Delivered in City Centre Locations

Lunch & Refreshments Included

Delivered by Specialist Trainers

Delivery Method is a Blend of Theory & Practice

Courses are Engaging, Practical, Interactive and Fun

Take Your Career To The Next Level

Book Your Course With Confidence

Global Company

We deliver our training throughout the UK and Europe

Bespoke Content

We customise the content of our In-House training to meet your needs

Best Offers

Our training is competitively priced and great value for money

Secure Payments

Security is a priority so you can book your place with confidence

When It Comes To Quality Training at a Price You Can Afford, Look No Further than Asset Training Academy!

info@assettrainingacademy.com

01925 909310

Request Callback

Please Complete The Form

Request Callback

Please Complete The Form

When It Comes To Quality Training at a Price You Can Afford, Look No Further than Asset Training Academy!

info@assettrainingacademy.com

01925 909310

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