There are multiple choice questions at the end of each Module. You will have the opportunity to review all your answers at the end of each module before final submission and will be given 3 attempts to achieve the required result.
Study at
Own Pace
Multiple Choice
Questions
CPD
Accredited
Access Materials
24/7
Meets National
Standards
Instant Digital
Certificate
Problem Solving in a Workplace
- 1-2 Hours
- e-Learning
- 25.00 + VAT
- 2 CPD Points
About The Course
This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.
You’ll learn about the three main areas in which problems can occur – people tasks and resources.
Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.
You’ll learn about the Equality Act 2010 and how it applies to discrimination.
There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively.
It’ll also cover problems with resources, such as a lack of raw materials or equipment.
You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations.
Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.
Course Modules
- Introduction and People Problems
- Problems With Tasks
- Successful Resolutions
Target Audience
This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.
This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set.
Assessment
Digital Certificate
Once you have achieved the required pass mark, you will be able to download and print your digital CPD Accredited Certificate immediately for your records.
e-Learning Course
We offer discounts for 5 licences or more.
Please call us on 01925 909310 and a member of our friendly team will work out a discounted rate for you. You are also able to ‘mix & match’ courses to secure the discount.
Course Accreditation
Course Benefits
- Study at your own pace, in your own time
- Digital certificate instantly available to download and print on successful completion
- Access the course 24/7 on any device
- Multiple choice questions at the end of every section
- Course is Presenter Led as in a Classroom
- Engaging video content with interactive graphics
- Multiple attempts to answer each question correctly
- Accredited to National Standards
- Excellent Customer Support
FAQs
How Do I Access The Course?
As soon as you have made payment for the course, you will receive login details into your inbox within 30 minutes. This will enable you to start the course immediately.
When Will I Receive My Certificate?
You will receive your digital accredited certificate as soon as you have successfully answered the questions correctly and acheived the required pass mark for the course. The certificate will be available to download and print for your records.
How Long Is My Certificate Valid For?
You will need to check with your employer, but we normally recommend that you refresh your certificate every 12 months to ensure that you are up to date with any changes in legislation.
What Happens If I Fail The Test?
You have 3 attempts to answer each question correctly and you can replay the video as many times as necessary to enable you to give the correct answer. If you fail 3 times, you can contact us and we will give you a further 3 attempts to answer the questions correctly and pass the course.
Which Browser Should I Use to Study The Course?
The course is more compatible with either Chrome, Firefox, MS Edge or something similar. The system is not compatible with Internet Explorer.
Do You Offer Discounts For Multiple Purchases?
Yes, if you are looking to buy 5 licences (courses) or more for your team, we are able to offer a discount. You can also mix & match courses in order to claim the discount. Contact a member of our friendly team on 0800 158 8314 to let us know what you are looking for and we will work out a discounted rate for you.
Study 24/7 On Any Device
Our courses are designed to be completely flexible so you can fit the learning around your busy schedules. The courses can be accessed 24/7 on any device and you can stop and start the course and work through the modules at your own pace. At the end of each module, you will be asked to answer a number of multiple choice questions which you need to answer correctly before moving on to the next module. You can rewind the videos and replay as many times as necessary in order for you to broaden your understanding and give the correct answer. You have access to the course materials for a full 12 months, which is really useful if you want to refer back and use as a ‘refresher’ 6 months or so down the line.
System Requirements for Optimum Performance
In order to access the e-learning courses successfully, you are required to have the following software available and installed
- OPERATING SYSTEM: Windows 7+ or Mac OSX (10.8+)
- BROWSER: A modern and up to date browser, ie. Chrome, Firefox (NOT Internet Explorer)
- VIDEO: Up to date video drivers
- MEMORY: 1 Gb+ RAM
- ADDITIONAL SOFTWARE: Flash Player (latest version)
- DOWNLOAD SPEED: Broadband (3Mb+)
What Our Clients Say
Reasons To Study This Course
Study at
Own Pace
Multiple Choice
Questions
CPD
Accredited
Access Materials
24/7
Meets National
Standards
Instant Digital
Certificate
Global Company
We deliver our training throughout the UK and Europe
Bespoke Content
We customise the content of our In-House training to meet your needs
Best Offers
Our training is competitively priced and great value for money
Secure Payments
Security is a priority so you can book your place with confidence