There are multiple choice questions at the end of each Module. You will have the opportunity to review all your answers at the end of each module before final submission and will be given 3 attempts to achieve the required result.
Conflict Resolution in the Workplace
Conflict Resolution in the Workplace
About The Course
The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with Conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of Conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
This course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.
This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Once you have achieved the required pass mark, you will be able to download and print your digital CPD Accredited Certificate immediately for your records.
We offer discounts for 5 licences or more.
Please call us on 01925 909310 and a member of our friendly team will work out a discounted rate for you. You are also able to ‘mix & match’ courses to secure the discount.
As soon as you have made payment for the course, you will receive login details into your inbox immediately. This will enable you to start the course immediately.
You will receive your digital accredited certificate as soon as you have successfully answered the questions correctly and acheived the required pass mark for the course. The certificate will be available to download and print for your records.
You will need to check with your employer, but we normally recommend that you refresh your certificate every 12 months to ensure that you are up to date with any changes in legislation.
You have 3 attempts to answer each question correctly and you can replay the video as many times as necessary to enable you to give the correct answer. If you fail 3 times, you can contact us and we will give you a further 3 attempts to answer the questions correctly and pass the course.
The course is more compatible with either Chrome, Firefox, MS Edge or something similar. The system is not compatible with Internet Explorer.
Yes, if you are looking to buy 5 licences (courses) or more for your team, we are able to offer a discount. You can also mix & match courses in order to claim the discount. Contact a member of our friendly team on 0800 158 8314 to let us know what you are looking for and we will work out a discounted rate for you.
Study 24/7 On Any Device
Our courses are designed to be completely flexible so you can fit the learning around your busy schedules. The courses can be accessed 24/7 on any device and you can stop and start the course and work through the modules at your own pace. At the end of each module, you will be asked to answer a number of multiple choice questions which you need to answer correctly before moving on to the next module. You can rewind the videos and replay as many times as necessary in order for you to broaden your understanding and give the correct answer. You have access to the course materials for a full 12 months, which is really useful if you want to refer back and use as a ‘refresher’ 6 months or so down the line.
System Requirements for Optimum Performance
In order to access the e-learning courses successfully, you are required to have the following software available and installed
What Our Clients Say
"Enjoyed the course. Easy to follow and very straightforward. Would buy more courses from this provider"
Jo H. Team Leader
"I am now on my third course and the ones I have completed so far have really helped me understand the requirements of running a team successfully"
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Steven L.Project Worker
"Good Content, engaging videos, straightforward and easy to follow. would recommend"
James J Operations Director
“Excellent, engaging and extremely useful with huge amounts of information to implement.”
Sarah F.Office Manager
“Recently completed the leadership course which was excellent. Gave a very detailed understanding of the different styles of leadership and how to apply the skill. Would highly recommend"
Reasons To Study This Course
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