Conflict Management Course
Duration: 1 Day
Prices Start At £250 + VAT
- In-House Training
- Virtual Classroom
Conflict Management
LEADERSHIP AND MANAGEMENT TRAINING
- Public/Open Course
- In-House Training
- Virtual Classroom
1 Day Course
Conflict Management Course
Conflict Management Course
The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of Leaders’ time is spent dealing with Conflict. There is also the intangible costs as reduction in staff commitment, loyalty, commitment, motivation, teamwork and morale.
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict, the course also explores how effective management of Conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
By The End Of This Conflict Management Course,
You Will Be Able To:
- Recognise the Causes and Stages of Conflict
- Use a powerful technique for Mapping Conflict in order to identify solutions
- Identify ways to develop flexible responses to both personal and professional Conflicts
- Learn how to apply techniques, models and strategies to manage your communication and behaviours in Conflict situations
- Explore how to achieve positive outcomes from handling Conflict situations effectively
5 Star Reviews
CPD Accredited
Certificate of Achievement
3 Month Online Support
Course Notes & Slides
Upcoming Virtual Courses
Price: £250 + VAT Per Person
Dates:
9 August
21 September
8 November
In-House Course
We offer in-house training for 4 or more members of your team who require training in the same area . We can deliver any of our courses on an in-company basis wherever you are located in the UK.
1 Day Course
Conflict in the workplace, for many, is all too familiar. It can develop as teams are under increased business pressures. Despite this, most of us lack basic Conflict Management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even (and more preferably) avoid them altogether. This course will show you how to recognise the stages and causes of interpersonal conflict, learn skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve them. You’ll develop greater awareness of your own emotional triggers and how to control them. In addition, you will learn how to deal with other’s behaviours in a professional, non-judgemental manner.
Course Content
Developing An Awareness Of Conflict
- Recognise the difference between disagreement and conflict
- Understand how and why conflict escalates
- Exploring barriers to conflict management and resolution
Ways Of Responding To Conflict
- Identifying your own feelings and actions in response to conflict
- Use Active Listening to demonstrate understanding
- The importance of Validation
- Distinguishing between listening for thoughts and listening for feelings
Mapping Conflict
- Mapping a conflict using a 5-step approach
- Exploring a given conflict from various “viewing points”
- Separating interests from positions in a specific conflict
- Selecting a conflict strategy appropriate to addressing a specific goal
- Implementing a chosen conflict strategy
Strategies For Managing Conflict
- Identifying your preferred strategies for responding to conflict
- Understanding the five conflict strategies
- Appropriate strategies to minimize/manage conflict
- Identifying and practicing assertiveness tools and strategies
- The danger of emotional statements and alternative ways to get the message across.
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Course Delivery Options
Public Course
We offer a full suite of 5 Star Rated Professional Development Public/Open courses for Individual Learners Across 5 City Centre Locations
Price: £285 + VAT
28 March
Price – £285 + VAT
2 March
14 April
25 May
Price: £295 + VAT
31 Marchh
Price: £285 + VAT
16 March
28 April
8 June
Price: £245 + VAT
30 March
12 May
30 June
Virtual Classroom
We can deliver this course "virtually" wherever you are located. We can deliver via Zoom or Microsoft Teams as you prefer
Who Should Attend This Conflict Management Course?
This 1 Day Conflict Resolution course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.
This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Blended Learning
We deliver the 1 day Conflict Management Course as a “blended learning” programme which means that after the classroom course has been delivered, each delegate will be given access to an e-Learning Course which can be studied in their own time. The course takes around 1.5 to 2 hours to complete and delegates will have access to the materials for 12 months. Once the course has been successfully completed, the programme becomes CPD accredited and a CPD certificate will be available to download and print to demonstrate their commitment to Continuous Professional Development. The course carries 2 CPD points.
The e-learning course takes approximately 45 mins to complete. You have access to the course materials for 12 months. This can be useful to refer back to as a refresher.
The course is CPD accredited and carries 2 CPD Points
The course format is a presenter led video, followed by a series of multiple choice questions. You have 3 attempts to successfully answer each question correctly. Once all modules have been passed, you will be issued with a digital CPD accredited certificate to download and print for your records.
| MODULE NUMBER | MODULE DESCRIPTION | % PASS |
| Module 1 | The Causes and Symptoms of Conflict at Work | 70% |
| Module 2 | Resolving Conflict | 70% |
| Module 3 | The Five Conflict Modes | 70% |
| Module 4 | Using the Modes | 70% |
| Module 5 | Assertiveness | 70% |
| Module 6 | Making Positive Outcomes | 70% |
What Our Clients Say
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Reasons To Book With Asset Training Academy
Certificate of Achievement Awarded
Comprehensive Course Notes & Slides
5 Star Rated Courses
Delivered in City Centre Locations
Lunch & Refreshments Included
Delivered by Specialist Trainers
Delivery Method is a Blend of Theory & Practice
By the end of this Conflict Management course, you will be able to:
- Recognise the Causes and Stages of Conflict
- Usa a powerful technique for Mapping Conflict in order to identify solutions
- Identify ways to develop flexible responses to both personal and professional Conflicts
- Learn how to apply techniques, models and strategies to manage your communication and behaviours in Conflict situations
- Explore how to achieve positive outcomes from handling Conflict situations effectively
What Our Clients Say
Reasons To Choose Our Course Above Others:
- Price includes Comprehensive Course Notes, Slides & Certificate of Achievement
- The course is CPD Accredited
- Our trainers are highly qualified with a wealth of industry experience
- Our courses consistently generate 5 Star rated quality reviews
- We include 3 month follow up online support
- Our courses are interactive, participative, engaging and fun and deliver real results
- We can deliver the course at your workplace for 4 delegates or more wherever you are located in the UK
In House Training
Contact Us Today
If you have 4 or more people who require training in this area, it is often more cost effective for us to come and deliver the course onsite, either at your workplace or at a venue of your choice. We charge a “daily” rate as opposed to a “delegate” rate and we can train up to 12 people in any one session.
- 0800 158 8314
- info@assettrainingacademy.com
- 0800 158 8314
- info@assettrainingacademy.com
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Reasons To Book With Asset Training Academy
Certificate of Achievement Awarded
5 Star Rated Courses
Comprehensive Course Notes & Slides
Delivered in City Centre Locations
Lunch & Refreshments Included
Delivered by Specialist Trainers
Delivery Method is a Blend of Theory & Practice
Courses are Engaging, Practical, Interactive and Fun
Take Your Career To The Next Level
Global Company
We deliver our training throughout the UK and Europe
Bespoke Content
We customise the content of our In-House training to meet your needs
Best Offers
Our training is competitively priced and great value for money
Secure Payments
Security is a priority so you can book your place with confidence
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