Conflict Management Course

Duration: 1 Day

Prices Start At £250 + VAT

Conflict Management

LEADERSHIP AND MANAGEMENT TRAINING

1 Day Course

Conflict Management Course

Conflict Management Course

The Confederation of British Industry estimates that the cost of workplace Conflict is around £33 Billion each year. It also estimates that up to 20% of Leaders’ time is spent dealing with Conflict.  There is also the intangible costs as reduction in staff commitment, loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce.  It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up.  As well as the negative impacts of conflict, the course also explores how effective management of Conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Virtual Classroom

In-House Course

By The End Of This Conflict Management Course,
You Will Be Able To:

5 Star Reviews

CPD Accredited

Certificate of Achievement

3 Month Online Support

Course Notes & Slides

Upcoming Virtual Courses

Price: £250 + VAT Per Person

Dates: 

9 August

21 September

8 November

In-House

In-House Course

We offer in-house training for 4 or more members of your team who require training in the same area . We can deliver any of our courses on an in-company basis wherever you are located in the UK.

1 Day Course

 

Conflict in the workplace, for many, is all too familiar. It can develop as teams are under increased business pressures. Despite this, most of us lack basic Conflict Management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even (and more preferably) avoid them altogether. This course will show you how to recognise the stages and causes of interpersonal conflict, learn skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve them. You’ll develop greater awareness of your own emotional triggers and how to control them. In addition, you will learn how to deal with other’s behaviours in a professional, non-judgemental manner.

Course Content

Developing An Awareness Of Conflict

  • Recognise the difference between disagreement and conflict
  • Understand how and why conflict escalates
  • Exploring barriers to conflict management and resolution

Ways Of Responding To Conflict

  • Identifying your own feelings and actions in response to conflict
  • Use Active Listening to demonstrate understanding
  • The importance of Validation
  • Distinguishing between listening for thoughts and listening for feelings

Mapping Conflict

  • Mapping a conflict using a 5-step approach
  • Exploring a given conflict from various “viewing points”
  • Separating interests from positions in a specific conflict
  • Selecting a conflict strategy appropriate to addressing a specific goal
  • Implementing a chosen conflict strategy

Strategies For Managing Conflict

  • Identifying your preferred strategies for responding to conflict
  • Understanding the five conflict strategies
  • Appropriate strategies to minimize/manage conflict
  • Identifying and practicing assertiveness tools and strategies
  • The danger of emotional statements and alternative ways to get the message across.

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Course Delivery Options

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Public Course

We offer a full suite of 5 Star Rated Professional Development Public/Open courses for Individual Learners Across 5 City Centre Locations

Price: £285 + VAT

28 March

Price – £285 + VAT

2 March

14 April

25 May

Price: £295 + VAT

31 Marchh

Price: £285 + VAT

16 March

28 April

8 June

 

Price: £245 + VAT

30 March

12 May

30 June

In-House

Virtual Classroom

We can deliver this course "virtually" wherever you are located. We can deliver via Zoom or Microsoft Teams as you prefer

Who Should Attend This Conflict Management Course?

This 1 Day Conflict Resolution course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.

This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Blended Learning

We deliver the 1 day Conflict Management Course as a “blended learning” programme which means that after the classroom course has been delivered, each delegate will be given access to an e-Learning Course which can be studied in their own time.  The course takes around 1.5 to 2 hours to complete and delegates will have access to the materials for 12 months.  Once the course has been successfully completed, the programme becomes CPD accredited and a CPD certificate will be available to download and print to demonstrate their commitment to Continuous Professional Development.  The course carries 2 CPD points.

This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.  It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up.  As well as the negative impacts of conflict, the course also explores how effective management of Conflict can result in positive outcomes in the workplace.

The e-learning course takes approximately 45 mins to complete.  You have access to the course materials for 12 months.  This can be useful to refer back to as a refresher.

The course is CPD accredited and carries 2 CPD Points 

The course format is a presenter led video, followed by a series of multiple choice questions.  You have 3 attempts to successfully answer each question correctly.  Once all modules have been passed, you will be issued with a digital CPD accredited certificate to download and print for your records.

MODULE NUMBERMODULE DESCRIPTION% PASS
Module 1The Causes and Symptoms of Conflict at Work70%
Module 2Resolving Conflict70%
Module 3The Five Conflict Modes70%
Module 4Using the Modes70%
Module 5Assertiveness70%
Module 6Making Positive Outcomes70%

What Our Clients Say

Other Relevant Courses

Reasons To Book With Asset Training Academy

Certificate of Achievement Awarded

Comprehensive Course Notes & Slides

5 Star Rated Courses

Delivered in City Centre Locations

Lunch & Refreshments Included

Delivered by Specialist Trainers

Delivery Method is a Blend of Theory & Practice

By the end of this Conflict Management course, you will be able to:

What Our Clients Say

Reasons To Choose Our Course Above Others:

In House Training

Contact Us Today

If you have 4 or more people who require training in this area, it is often more cost effective for us to come and deliver the course onsite, either at your workplace or at a venue of your choice.  We charge a “daily” rate as opposed to a  “delegate” rate and we can train up to 12 people in any one session.

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Reasons To Book With Asset Training Academy

Certificate of Achievement Awarded

5 Star Rated Courses

Comprehensive Course Notes & Slides

Delivered in City Centre Locations

Lunch & Refreshments Included

Delivered by Specialist Trainers

Delivery Method is a Blend of Theory & Practice

Courses are Engaging, Practical, Interactive and Fun

Take Your Career To The Next Level

Book Your Course With Confidence

Call Us Today
01925 909310

Global Company

We deliver our training throughout the UK and Europe

Bespoke Content

We customise the content of our In-House training to meet your needs

Best Offers

Our training is competitively priced and great value for money

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Security is a priority so you can book your place with confidence

When It Comes To Quality Training at a Price You Can Afford, Look No Further than Asset Training Academy!

info@assettrainingacademy.com

01925 909310

Request Callback

Please Complete The Form

Request Callback

Please Complete The Form

When It Comes To Quality Training at a Price You Can Afford, Look No Further than Asset Training Academy!

info@assettrainingacademy.com

01925 909310

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